S1E13 · The Big Goodbye graph

Picard’s Desperate Plea and the Deadly Portal Reveal

Trapped within the malfunctioning Dixon Hill holodeck simulation, Captain Picard urgently pleads with the imposing Redblock to repair their computer system and allow the wounded Whalen's transfer to Sickbay. Redblock’s ignorance of the concept of a 'computer' forces Data to provide a technical explanation, which only fuels Leech’s growing hostility and desire to kill Data. Suddenly, a violent holodeck glitch shifts the scene into a brutal snowy alien landscape, terrifying the thugs before snapping back to the office. Data spots the shimmering exit portal reappear on the closet door — a two-way gateway between the simulated and real worlds. Seizing this leverage, Picard offers Redblock and Leech safe passage in exchange for cooperation, provoking an unsettling, almost gleeful laughter from the villains as they contemplate this possibility. The tension ratchets to a dangerous peak when Redblock commands his thug to prepare to kill the crew once they leave. Yet just as the men step through the portal, Data neutralizes the thug’s pistol, signaling the fragile balance between negotiation and violence in their desperate bid to escape.

Plot Beats

The narrative micro-steps within this event

2

Picard passionately pleads with Redblock to get Whalen to Sickbay by fixing their computer, sparking confusion in Redblock who doesn't understand the concept of a computer.

desperation to confusion ["Dixon Hill's Office"]

Data interrupts with a detailed, technical explanation of a computer, irritating Leech, who demands to kill Data out of frustration.

irritation to menace ["Dixon Hill's Office"]

Who Was There

Characters present in this moment

8

Calm and methodical, underpinned by a protective vigilance toward his human crewmates.

Data provides a precise, technical explanation of a computer to Redblock, highlighting the cultural and knowledge gap. He identifies the reappearance of the exit portal and acts decisively by neutralizing the thug's pistol and physically subduing him, protecting the crew.

Goals in this moment
  • Explain technology to bridge understanding
  • Locate and indicate the exit portal
  • Protect Picard and crew from violent threat
  • Maintain order amid chaos
Active beliefs
  • Knowledge and logic can influence foes
  • Physical intervention is necessary to prevent violence
Character traits
logical focused protective decisive analytical
Follow Data's journey

Concentrated and determined, balancing anxiety with emerging professional responsibility.

Wesley Crusher is working intently outside the holodeck during the sudden glitch that transports the group to the snowy alien landscape and back, his focus underscoring the external technical efforts to regain control and assist the trapped crew inside.

Goals in this moment
  • Diagnose and repair holodeck malfunction
  • Support trapped crew’s safe extraction
  • Maintain operational stability on the bridge
Active beliefs
  • Technical expertise can restore order
  • Crew safety depends on swift repair
Character traits
focused diligent technical supportive
Follow Beverly Crusher's journey

Urgent and frustrated beneath a composed negotiating manner, with mounting tension as he weighs the portal as an escape route while managing lethal threats.

Captain Picard, inhabiting the role of Dixon Hill, passionately argues with Redblock that fixing their computer and getting the wounded Whalen to Sickbay is essential, then pivots to using the reappeared exit portal as leverage for negotiation. He remains watchful, eyeing the exit and considering a possible break for it even as he tries to broker a safe arrangement.

Goals in this moment
  • Secure safe passage for Whalen to Sickbay by obtaining Redblock's cooperation
  • Find a way to escape the malfunctioning simulation with his crew alive
  • Use the promise of the item to keep Redblock and Leech engaged in negotiation
Active beliefs
  • Redblock can be reasoned with if given a tangible incentive like the promised item
  • The exit portal offers a genuine route back to the Enterprise if the negotiation holds
  • Whalen's survival depends on restoring computer functions quickly
Character traits
Passionate Strategic Cautious Protective
Follow Jean-Luc Picard's journey

A volatile mix of murderous irritation, genuine terror from the glitch, and nervous relief that hardens into forced gleeful laughter.

Felix Leech becomes infuriated by the android's lengthy technical explanation and demands permission to kill him. When the glitch throws them into the snowy alien landscape, Leech is driven to his knees and left trembling and paranoid afterward. He gradually joins Redblock's nervous laughter and follows him through the exit portal, still tentative.

Goals in this moment
  • Kill the android before its explanations irritate him further
  • Survive the unstable simulation without being dragged back to the frozen landscape
  • Stay close to Redblock and escape through the portal
Active beliefs
  • The android is an annoyance worth eliminating
  • The snowy hellscape could return without warning
  • Redblock's plan offers the best chance of leaving the simulation
Character traits
Hostile Paranoid Fearful Nervous Impulsive
Follow Felix Leech's journey

Amused and confident, savoring the absurdity of the portal while maintaining a cold, calculating readiness to betray and murder.

Redblock responds with confusion to the word computer, then examines the reappeared blue exit portal with fascination. He bursts into embracing laughter at Picard's proposed deal, sees the passage as an opportunity, and coldly orders his thug to kill the crew once he and Leech have stepped through. He then dramatically exits through the portal.

Goals in this moment
  • Obtain the mysterious item Picard promises to deliver
  • Escape the simulation through the portal with Leech
  • Ensure Picard and the others cannot follow or expose them
Active beliefs
  • Picard will deliver the item in exchange for Whalen's safety
  • The exit portal grants real access to another world worth exploiting
  • Leaving a thug behind to kill the crew is a reliable safeguard
Character traits
Curious Amused Menacing Calculating Ruthless
Follow Cyrus Redblock's journey

Coldly obedient and eager to perform violence, with a brief flash of surprise when his weapon is disabled.

Redblock's thug pulls a large pistol and trains it on Picard, ready to carry out the order to kill everyone once Redblock and Leech have stepped through the portal. When Data pinches the gun's muzzle closed, the thug lunges at Data and is quickly decked, ending his immediate threat.

Goals in this moment
  • Carry out Redblock's order to kill Picard and the others after the exit
  • Prevent anyone from interfering with Redblock's departure
  • Stop Data from disabling his weapon
Active beliefs
  • Redblock's orders are to be followed without question
  • His pistol gives him complete control over the hostages
  • The crew is helpless without weapons
Character traits
Aggressive Hostile Obedient Physically menacing
Follow Redblock's Thug's journey
Supporting 1

Focused and determined, likely anxious about resolving the malfunction while unaware of the immediate life-threatening danger inside the holodeck.

Wesley Crusher works intently outside the holodeck during the event, his efforts coinciding with a blue flash that violently jerks the simulation into a snowy alien landscape. He remains off-screen, not directly interacting with the trapped crew, but his station activity is tied to the glitch affecting the environment.

Goals in this moment
  • Diagnose and fix the holodeck malfunction from the external controls
  • Stabilize the simulation and restore a safe environment for Picard and the others
Active beliefs
  • The system failure can be corrected from outside the holodeck
  • His technical intervention is essential to bringing the crew back safely
Character traits
Focused Technical Off-screen Determined
Follow Wesley Crusher's journey
Charles Whalen

Whalen is referenced as the wounded man whose transfer to Sickbay depends on fixing the computer. He does not speak …

Objects Involved

Significant items in this scene

1
Felix Leech's Gun

The thug’s large pistol functions as a tangible symbol of lethal threat and control, being aggressively aimed at Picard. Data neutralizes it by pinching the muzzle closed, effectively disarming the immediate danger and marking a pivotal moment where violence is checked.

Before: In possession of the thug, held ready to …
After: Disarmed and physically neutralized by Data, no longer …
Before: In possession of the thug, held ready to shoot Picard.
After: Disarmed and physically neutralized by Data, no longer a threat.

Location Details

Places and their significance in this event

2
Dixon Hill's Office Hallway

Dixon Hill’s Office serves as the primary setting where the tense negotiation unfolds, embodying the fragile boundary between the noir simulation and reality. The office acts as a confined stage for confrontation, negotiation, and violent threat, heightening the claustrophobic suspense.

Atmosphere Tense and charged with unease, blending forced civility with underlying menace and sudden shifts of …
Function Stage for negotiation and violent confrontation within the holodeck simulation.
Symbolism Represents the thin veil between order and chaos, reality and simulation.
Access Restricted to the trapped crew and invading thugs within the simulation context.
Shadowed room with vintage decor Closet door acting as the exit portal with shimmering blue streak Sudden changes in lighting and atmosphere due to holodeck glitches
Snowy Alien Landscape

The snowy alien landscape is a violent holodeck glitch that forcibly transports all present to a brutal, howling frozen environment, serving as a terrifying interlude that exposes the instability of the holodeck’s reality and shakes the confidence of the antagonists.

Atmosphere Harsh, terrifying, chaotic with screaming winds and bone-chilling cold.
Function Disorienting interruption disrupting the negotiation and introducing fear among the thugs.
Symbolism Embodies the uncontrollable chaos beneath the simulation’s surface, threatening to overwhelm all inside.
Access Not a stable environment; a transient glitch affecting those trapped within the holodeck.
Howling wind ripping clothing Chilling cold resembling a hurricane at the North Pole Brief duration before returning to the office

Narrative Connections

How this event relates to others in the story

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Themes This Exemplifies

Thematic resonance and meaning

Key Dialogue

"PICARD: If we can find the way of getting him to our Sickbay by fixing our computer --"
"REDBLOCK: Computer? I do not know this word."
"DATA: A mechanical or electronic apparatus capable of carrying out repetitious and highly complex mathematical operations at high speed."
"LEECH: Enough! Let me kill him. He's beginning to irritate me."
"REDBLOCK: Remarkable. Is this a two-way passage? Can one enter your world and return to this one simply by stepping through?"
"PICARD: Yes. Allow us to help Mister Whalen, and we'll return with the item."
"REDBLOCK: By God, sir, you are a scamp! To think that I would wait here..."
"REDBLOCK: Stand back, Mister Hill. I would shoot you myself, but I don't want to rob my assistant of his greatest pleasure."
"REDBLOCK: After we've gone, kill them all. Make sure no one ever finds the bodies."